Saturday, April 3, 2010

Reporting & analyzing bugs:Problem Report

The point of writing Problem Report is to get bugs fixed.

To write a fully effective report you must:

1. Explain how to reproduce the problem:

programmers dismiss reports of problems that they can’t see for themselves.

2, Analyze the error so you can describe it in a minimum number of steps.

Reports that contain unnecessary steps make the problem look less general than it is.They also confuse and intimidate the reader. A programmer is more likely to postpone dealing with a report that look long and involved.

3. Write a report that is complete, easy to understand, and non-antagonistic.

A report that confuses or irritates the programmer doesn’t motivate her to fix it.

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